Terms of Use

These Terms of Use (“Terms”) govern your use of ConductLoop — the desktop application, the ConductLoop iOS companion app, and this website (together, the “Service”). By using the Service you agree to these Terms. If you don't agree, don't use the Service.

The Service

ConductLoop is a local-first AI “second brain.” The desktop app runs on your own computer and stores your data there. The iOS app is a companion that pairs with your computer over your local network to view your data and ask questions — it is not a standalone product.

Subscription & billing

• ConductLoop Pro is an auto-renewing subscription priced at $10 per month, offered with a 7-day free trial for new subscribers.
• Auto-renewal. The subscription renews automatically at the end of each period unless cancelled at least 24 hours before the period ends. You are charged for renewal within 24 hours of the end of the current period.
• In-App Purchase (iOS). If you subscribe inside the iOS app, payment is charged to your Apple Account, and renewal and cancellation are managed by Apple in Settings › Apple Account › Subscriptions. Apple's Standard EULA also applies to that purchase.
• Web purchase. If you subscribe on this website, billing is handled by Stripe and managed from your billing portal or by contacting us.
• One subscription, all platforms. A single active ConductLoop Pro subscription — bought on the web or via In-App Purchase — entitles you to use ConductLoop on the desktop and the iOS companion. You do not need to purchase twice.
• Cancellation. You can cancel anytime; access continues until the end of the paid period. Free-trial access ends immediately if you cancel before the trial converts.
• Price changes. We may change subscription prices for future renewals. We'll notify you at least 30 days before any price change takes effect, and you can cancel before the change applies.

Refunds

For In-App Purchases, refunds are handled by Apple under its policies — request one at reportaproblem.apple.com. For web subscriptions, contact us and we'll help per applicable law. EU/UK consumers have a 14-day right of withdrawal for online purchases unless the service has been fully performed with your consent within that period.

License to use

Subject to your compliance with these Terms and payment of applicable fees, we grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own productivity and knowledge management. You may not resell, sublicense, or commercially redistribute the Service.

AI-generated content

ConductLoop's “Brain” and Boardroom features generate AI-powered answers, summaries, and suggestions using your chosen AI provider (BYOK). AI outputs may be inaccurate, incomplete, or misleading. You are responsible for verifying anything important before acting on it. We do not warrant the accuracy, fitness for purpose, or non-infringement of any AI-generated content.

Acceptable use

You agree not to:

• Reverse-engineer, decompile, or disassemble the Service except as permitted by applicable law (e.g., interoperability).
• Resell, sublicense, or commercially redistribute access to the Service.
• Use the Service to violate any law or infringe others' rights.
• Attempt to disrupt, probe, or gain unauthorized access to our systems or other users' data.
• Use the Service to generate spam, malware, or content designed to harm others.
• Upload or process content you don't have the legal right to use.

Your data

Your notes, projects, and knowledge stay on your own computer. Our handling of any limited data (e.g., a website email) is described in our Privacy Policy. You are responsible for your own data, backups, and how you configure the desktop app. For customers who need a formal data processing agreement, see our Data Processing Addendum.

Account suspension & termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or pose a security risk. For material breaches, we'll give you at least 14 days' notice and a chance to cure (where feasible). You can terminate at any time by cancelling your subscription and uninstalling the apps.

Disclaimers & liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. ConductLoop is not liable for indirect, incidental, special, or consequential damages, or for any loss of data, profits, or business opportunity, to the maximum extent permitted by law. Our total liability for any claim arising from the Service is capped at the amount you paid us in the 12 months preceding the claim (or €100 if greater).

Indemnification

You agree to indemnify and hold ConductLoop harmless from claims arising out of your misuse of the Service, your violation of these Terms, or your infringement of any third-party rights.

Governing law & disputes

These Terms are governed by the laws of Spain, without regard to conflict-of-laws principles. The exclusive forum for any dispute is the courts of Madrid, Spain, except that either party may seek injunctive relief in any competent court to protect intellectual-property or confidential information. EU consumers may also bring claims in their country of residence.

DMCA / copyright

If you believe content on this website infringes your copyright, send a DMCA notice to dmca@conductloop.com with: identification of the copyrighted work, the URL of the infringing material, your contact information, a statement of good-faith belief, a statement of accuracy and authority, and your physical or electronic signature.

Changes

We may update these Terms; material changes are reflected by the “Last updated” date above. If changes are significant, we'll notify active subscribers by email at least 30 days before they take effect. Continued use after a change means you accept the updated Terms.

Contact

Questions? Email hello@conductloop.com. EU residents can also reach us at the address listed in our Imprint.